Multiple Charges

If you believe you were charged twice for the same order or invoice, we’re happy to help investigate.

To begin, please send us screenshots of all payments as they appear on your account or bank statement. The screenshots should clearly show the transaction details, including the amounts and dates from Solution Peptides.

If one or both payments are still pending, we’re unable to take action at that time, as pending charges may drop off automatically. Both payments must be posted to your account before we can take the next steps.

When emailing us, please include your order number and the words “Multiple Charges” in the subject line.
If you placed two or more separate orders, please include all order numbers along with “Multiple Charges” in the subject line.

Please send your screenshots and details to [e-mail] and our customer service team will review your request as quickly as possible.
 

Kindly allow a minimum of 24 hours for us to investigate your charges. 

Once we are able to confirm your charges, we will either issue you a store credit (will not expire and can be stacked) ship out a duplicate of the products you ordered or a refund. Store credits and shipping out another order for you, are fast and efficient. All refunds will take up to 20 BUSINESS days to reflect on your account (business days exclude all holidays banks are closed)  

Rest assured we will resolve this for you!